Privacy Policy - Zivox Agent

1. Introduction

Zivox Agent ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI chatbot services (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect personal information such as:

Account information (name, email address, password)
Payment information (processed securely by Dodo Payments)
Communications (support tickets, feedback)
User Content (documents, website URLs, and other training data you upload)

2.2 Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate the Service:

Log and Usage Data (IP address, browser type, pages visited)
Device Data (computer, phone, or tablet information)
Location Data (general location based on IP)

3. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve the Service
To process transactions and send related information
To train and operate your custom AI chatbots
To respond to your comments, questions, and support requests
To send administrative information, updates, and security alerts
To monitor and analyze usage patterns and trends
To detect, prevent, and address technical issues or fraud
To comply with legal obligations

4. Data Isolation & AI Training

Your Data is Private

We do NOT use your training data, documents, or chat logs to train our public AI models. Your data is isolated in your own private vector database and is used solely to power your chatbots.

Each customer's data is logically separated and encrypted. We employ industry-standard security measures to protect the confidentiality and integrity of your information.

5. Data Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: Third-party vendors who assist in providing the Service (hosting, payment processing, analytics)
Legal Requirements: When required by law, regulation, or legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you have given explicit permission

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Upon account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law or for legitimate business purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit (TLS 1.3) and at rest (AES-256)
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Employee security training and background checks
24/7 monitoring and incident response procedures

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data
Portability: Request your data in a portable format
Objection: Object to certain processing of your data
Restriction: Request restriction of processing

To exercise these rights, please contact us at support@zivoxagent.com.

9. Cookies & Tracking

We use cookies and similar tracking technologies to:

Maintain your session and preferences
Analyze usage patterns and improve the Service
Provide personalized experiences

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.

10. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete it promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses or other legally recognized transfer mechanisms.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Support & Legal

support@zivoxagent.com